What is Arise?
Arise Virtual Solutions is a call-center platform that uses crowdsourcing to service many of their Fortune 500 clients. Crowdsourcing is distributing tasks to a willing group of participants. In this case, distributing customer service, sales, and technical support positions to independent contractors for Fortune 500 companies that require extra service.
The thing that I love about Arise is the flexibility! You are able to set your own hours, as long as you meet the minimum requirement for the client which is usually between 10 - 15 hours per week with a few hours on a Saturday or Sunday. You are also able to choose from an array of clients whether you would like to work in telecommunications, theme park customer service, travel and hospitality sales, and more! Many of the positions are call taking positions, but on occasion there are also other positions including email and chat positions.
What are the technical requirements?The minimum requirements are as follows:
Windows XP - Windows 7 (Windows 8 is not fully supported. Apple is not supported)
80 GB IDE Hard Disk
Single Core CPU 1.4 GHz
High Speed Broadband Internet 1.5 MBPs+ Download | 250 kbps or higher upload
Internet Explorer 7 or 8, 32-bit (64-bit is supported with some clients, but not with others)
AntiVirus (Microsoft Security Essentials, McAfee Virus Scan, etc.)
AntiSpyware (Microsoft Anti-Spyware, etc)
Firewall (Windows Firewall will suffice)
POTS (plain old telephone system) with a major provider like BellSouth, Comcast, etc. Some clients allow you to use VOIP (voice over internet protocol) with digital providers like FIOS and uVerse, but it is not guaranteed.
What makes Arise so different?Arise is very different from other work-at-home call center solutions because contact center facility details do not apply in Arise's business model. They use virtual business outsourcing to source from any location within the US, Canada, UK, and Ireland without any restrictions. With this, they are able to supply full-time equivalents for their many different programs. Since it services its clients 24/7/265, including weekends and holidays.
Arise allows you to become your own Independent Business Owner and build your own company of virtual client service professionals. This flexibility allows you to be your own boss, set your own schedule, an unlimited earning potential, and the ability to work from home!
What are some of the disadvantages?There are a few disadvantages to working through, Arise depending on what you are looking for in a work-at-home position. Since it is the opportunity to become your own Independent Business owner, you would have to pay the fees of your state to incorporate a business which usually ranges between $200 - $400. If you decide you do not want to be your own business owner, you can be a Client Support Professional under an established IBO.
Regardless whether you become your own IBO or choose to be a CSP, you will need to pay for a background check and training. The background check is usually about $14, and can vary depending on state. The training you have to pay for is CSP 101 (to introduce you to Arise and make sure that you are willing to commit). This training varies tremendously. It can be as low as $5 and as high as $99, depending on the season and the need for CSPs.
Once you pass the course, you then have to go through a training period, depending on your client. The training can be as short a 3 weeks or as long as 8 weeks, most of which is unpaid. If you are not answering phone calls for the client, you are not getting paid.
Also, as an independent contractor, there are no benefits (like medical or 401k) or PTO.
There is also a $19 Arise fee that is taken out of each paycheck.
What are the advantages?The things that I love about Arise have mostly to do with the flexibility. You can truly set your own hours. You choose your schedule in 30 minute increments and you have notice of what is available 2 weeks in advance! As long as you give notice, you are also able to shift these hours as long as you are meeting your minimum requirement.
I also love that all of the clients are inbound clients. Whether you are serving a telecommunications company or a travel company, the customers are contacting YOU! There is no cold calling and it can make for some great skill building!
You are also able to choose the client that you want to service and can even choose more than one if you wish. There are even opportunities to work higher up in the chain as a quality performance facilitator to oversee the performance of CSPs that are working for your client.
Arise is also on par with pay compared to most work-at-home companies. Depending on the client, the pay can be between $9 - $18 per hour! Many of the clients have moved over to a new standard where they will pay the CSP more if their performance is high and they are meeting and exceeding metric requiements!
Of course, as always, I urge you to do you r own homework! If you work for Arise, leave a comment with some of the things that you have experienced. I currently work for Arise and this is just some of my opinion. :) My IBO will be launching in January if anyone is interested.
Thanks everyone for reading! As usual, leave a comment and +1 this to share with your friends, family, and downline! Have a great weekend!
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